Greenspan Optometric - 366 Dixie Highway, Chicago Heights

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Reviews about Greenspan Optometric

• Joann Jones
  ★ ☆ ☆ ☆ ☆
  Staff in front needs training meeting and speaking to patients. I was a patient for over 20 years. Received call about my eye insurance was no longer accepted i said i would pay for the appointment for January 18 2018 at nine a.m. I received reminder call remining me about the appointment. I was spoken to rudely by one of the persons at the front desk stating that i didn't have an appointment and was not in the system. I made an appointment for the next ay and cancelled it about a half hour later. Went back later in the day and the other front desk person who was there in the a.m. and she said. I thought we cleared this up when you were this morning with an attitude. Is this good custumer service.
  I was told there are so many people working the front desk that it could have erased because there were many erased entries on the paper and it could have been done by any one them. Does the front desk staff know what they are doing. Do they communicate to each other. I don't believe so. Don't waste your time going to this doctor office as i wasted my morning due to incapable personal.

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